Customer Service

 

Jay Robb’s Iron-Clad Unconditional Money-Back Guarantee

Try any of our products and if you're not 100% satisfied, simply call us to return it within 30 days from when you received it and we'll refund the full purchase price, excluding shipping and handling. A copy of your original invoice must be included with your return for acceptance. This does not include e-Books (electronic books downloaded). If you need assistance with your e-Book please call or email us and we will assist you. Returns after 30 days from the time you receive the product will not be accepted.  Items must be returned with an RMA number received from our customer service department along with a copy of your invoice (Please see the section below for instructions on returning product).

Contact Us
- by E-mail or Phone
 

Shipping
- Ground and Free Ground shipping rates
- Shipping rates and methods to Alaska and Hawaii 
- Shipping to an APO / FPO Address
- UPS Tracking

International Orders
- International Orders

Payment Methods
- Payment Methods
- Mail Order / Payment by Check or Money Order


 Return Policy / Exchange Policy
- Return Policy - RMA (requesting a return merchandise authorization within 30 days of receipt of products)
- Exchange Policy

 Password
- My Account (Forgotten Password)

Web Browsers
- Web Browsers & System Requirements


Copyright, Trademark and Disclaimer Information
-Copyright and Trademark Information
-Disclaimer
 

Contact Customer Service

We Are Here For You!

  • Our customer service representatives are available Monday - Friday, 9:00 a.m. - 5:00 p.m. PST. Call us toll free at 1.877.529.7622 option 1.
  • If you call after hours, please leave a message with a call back number and we will return your call.
  • You may also contact us using our contact form

Updating your Jayrobb.com Account Information is Easy!

  • To update your personal information or reset your password go to the sign in link at the top of any page.  Sign in and then click on the My Account link next to the sign in link to access your account information.  If you forgot your log in information, it can be emailed to you.  On the sign in page there is a link to assist you. Just follow the instructions and your password will be emailed to you.
  • In the My Account section of jayrobb.com you can view and edit your contacit information, billing and shipping information, change your password, download any eBooks you purchased within 30 days, track a package, and review previous orders.

 

How To Make Changes to Your Order After it is Placed

  • Order changes are not guaranteed.
  • Contact us using our contact form or call us toll free at 1.877.529.7622 option 1 Mon - Fri 9am to 5pm pst. You may also leave us a message on voice mail with your order number, name and phone number.
  • Our customer service representatives will be glad to assist you in modifying your order if your order has not been processed yet.
  • Customer service is also available to answer any questions you have about the status of your order, including tracking number information if available at the time of your call.

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Shipping
 
Free Ground Shipping

 Shipping Schedule and Free Ground Shipments

  • We offer free ground shipping inside the continental U.S.A. on all orders over $25.00 (before tax and freight)
  • We process and ship all orders Monday - Friday (except during holidays)
  • Orders received Mon-Friday before 5 p.m., Eastern time, will ship within 1 to 2 business days.
  • Orders received on Friday before 5 p.m., Eastern time, will ship on Monday or Tuesday
  • UPS will not deliver to an APO / FPO or PO Box address

Processing Time for Air Shipments: Next Day, 2nd Day, 3rd Day Air

  • Air Shipments received Monday - Friday before 5 p.m., Eastern Time, will ship the next business day, depending on product availability.
  • We do not ship on Saturday or Sunday or offer Saturday delivery.

Regular Shipping Rates that Apply

  • We charge a flat rate of $5.00 for UPS ground orders $25 and under (before tax and freight) that are shipping inside the continental USA.
  • Air Shipments will be charged UPS rates. (See above for processing time)
  • Hawaii and Alaska destinations ship regular UPS ground rates or 2nd day rates if you choose this option

 

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 Alaska & Hawaii

  • If you order on our website we currently offer UPS Ground rates and UPS 2nd day rates for orders to Alaska and Hawaii.
  • Free ground shipping does not apply to Hawaii and Alaska destinations due to the cost for these services.
  • If you have any questions you may contact us using our contact form 

International Shipping (Outside The USA)
We are currently not shipping Internationally at this time
 

APO / FPO Military Addresses

  • We are happy to support our military by referring you to an approved vendor that will ship our products to APO / FPO boxes. Contact us for this information via our contact form.

We Ship All Web Orders Through UPS
   

Exact shipping rates from UPS are displayed in our shopping cart for these services:

  • UPS Ground (FREE for orders over $25.00 inside the continental USA)

  • UPS 2nd Day

  • UPS 3 Day

  • UPS Next Day

Shipping To A Business Address
Orders being delivered to a place of business must include the company name. Please enter a "Business Name" in the business name field when placing an order shipping to a commercially zoned business address. 

UPS Tracking Numbers
 

  • When your order ships, a UPS Quantum View tracking number will be sent to the email address you provided.
  • Be sure to check your email spam folder in case it ends up there.
  • If you did not receive an order number at the time of check out, you might not have finished and confirmed the order.
  • IIf you do not receive an email order confirmation within 10 minutes of your order, email or call us to confirm your order.  It's possible you may have simply mistyped your email address or you might not have completed the order process.

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Return Policy

  • Before you send back your product you must call us for an RMA (Return Merchandise Authorization) number within 30 days of receipt of your product. Call Toll Free 877.529.7622 option 1
  • Let us know if there was a problem with your order, if it arrived damaged, or if the wrong product was sent. 
  • With Returns, once we receive the product back, your credit card will be refunded within a few days.
  • Your cooperation will make sure the processing of your refund is handled as quickly as possible. 
  • You must return your product with a copy of your original invoice.
  • All unopened returned products must be in original condition and packaging; otherwise, a restocking fee may be applied.
  • Once you acquire an RMA number, write your RMA # on the outside of the box and return address label.  Return the product using your preferred shipping method to:

Attn: Internet Returns
RMA # _ _ _ _ _
Jay Robb Enterprises, Inc. 
6339 Paseo Del Lago
Carlsbad, CA 92011

  • If you are returning a product and shipping it back to us, insure the return package in case there are any issues during transit. Save your return tracking number, and if possible, email it to us so that we can track the return.
  • Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling if you were charged shipping and handling on your order.
  • We will issue a credit to the credit card used for the original purchase on your return or in some cases store credit.
  • Some orders are offered with free shipping, so please be aware that if you return one of these orders, our actual outbound shipping costs can be deducted from your return refund.
  • If a product arrives damaged, or we made an error, we will pay to return the item to us and send a replacement to you.
  • Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.
  • If you supplied an incorrect shipping address and need to re-direct the shipment to a corrected address a $10 redirect fee may be charged.

Exchanges

  • If you have not received your order within a reasonable 10 business day time period, a product is missing, or your order arrives damaged, call us right away Toll Free at 877.529.7622 option 1 to speak to a customer service representative. We can replace the items in your order.
  • Damaged products or wrong products sent will be exchanged at no additional cost to you as long as the exchange is handled within 30 days from the day you receive your order. We prefer to assist you right away.
  • You may also contact us to exchange your product if you simply prefer something different.
  • Please call our customer service department  for assistance with your exchange toll free at 1-877.529.7622 option 1

Back Ordered Items
If we are out of stock on a particular item we will ship the in stock items first and ship the out of stock items to you when they arrive in our warehouse at no additional shipping charge to you.  You won't be charged for a product that is out of stock until it ships to you.

Wrong Address Charge
If your order is missing a STE #, apt. # or has an incorrect address, UPS charges a $5.00 fee. We will pass that $5.00 fee on to you so PLEASE verify your shipping address before placing your order and remember suite numbers if any to avoid a $5 wrong address charge.

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Online shopping safetey - using secure SSL encryption of your transactions

Shop with confidence at jayrobb.com
This Web site is secured with a GoDaddy.com Extended Validation Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.
This SSL Certificate is used to provide up to 256-bit encryption between your web browser and our shopping cart so that sensitive information, such as your personal contact information or credit card information, can be transmitted over the Internet safely.


SSL Certificates

If you have further questions about secure payment please contact our customer service department at info@jayrobb.com.. In addition, your information remains private with us.  We do not rent or sell customer information.

Payment Methods

Credit Cards accepted Visa, Mastercard, American Express, Discover

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Mail Order
Paying by Check or Money Order

  • If paying by check or money order, please call us and we will confirm your order total, tax and shipping & handling if applicable.
  • You will need to mail us your check or money order. We do not process electronic checks at this time.
  • If you wish to simply mail us a check without calling, the shipping rate is $5.00 for product order totals $25 and under (before tax and freight). Orders over $25 before tax and freight receive free ground UPS shipping.
  • California residents add 8.75% sales tax to your order.
  • Call toll free 877.529.7622 option 1

 
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Web Browsers & System Requirements

If you are having trouble viewing or using our Website, upgrading your web browser version may help.

Minimum Required Browser Versions
Firefox 3.4
Internet Explorer 7.0
Google Chrome 6.0

Suggested Browser Version
Firefox 3.5.5
Internet Explorer 8.0
Google Chrome 7.0

If you're using an older version of a browser mentioned above, you can download a free update from Firefox, Microsoft, or Google

Screen Settings
Our site is designed to be viewed at a screen resolutions of 1024 x and resolutions of 1280 x. If you would like to see more of the page on your screen at one time, use the 1280 x setting. The words and images will be smaller with this higher resolution.

Are Cookies Required To Shop jayrobb.com?
Yes. Cookies assist with making your shopping experience easier and faster. They store information while you shop until your purchase is complete. With Cookies, you fill in your information once and the Cookie remembers the information and fills it in for you automatically.

About Cookies
There are a variety of Cookies. A session Cookie, which is what needs to be enabled to shop our site, stores information for the short-term, so you don’t have to repeat steps. It helps our shopping cart keep track of items. For your convenience, this temporary information is stored for 24 hours so if you want to stop in the middle of an order and return a few hours later or the next day the information is still available. The temporary information during your shopping session is automatically  erased when you complete an order.

When all other Cookies are enabled, the information you enter is stored on your hard drive for repeat visits. These Cookies are your unique identifier so we know who you are automatically when you return to our site. This information such as your name and address is stored for your convenience so you don't have to type them again.  Your information is never used for any other purpose. See our Privacy Policy for more details.

To Enable Cookies
You can allow your browser to accept all Cookies or to notify you each time a Cookie is offered and then you decide whether to accept it or not. Below are the instructions for setting your Cookie preferences for Firefox 3.5x, Internet Explorer 5.x – 6.x and Netscape 6.x – 7.x.
 

If You Use Firefox 3.5.x Choose

  • Options from the main menu
  • Privacy
  • Accept cookies from sites
  • Accept 3rd party cookies
  • Keep until they expire


If You Use Internet Explorer 5.x Choose

  • Tools
  • Internet options
  • Click Security Tab
  • Click Custom Level Button
    (To allow all Cookies)
  • Under “Allow Cookies that are stored on your computer” click “Enable”
  • Under “Allow per-session cookies (not stored),” click “Enable”
  • Click OK at the bottom of the Security Settings window
  • Click OK at the bottom of the Internet Options window
    (To allow only Session Cookies)
  • Under “Allow Cookies that are stored on your computer” click “Disable”
  • Under “Allow per-session cookies (not stored),” click “Enable”
  • Click OK at the bottom of the Security Settings window
  • Click OK at the bottom of the Internet Options window

Internet Explorer 6.x Choose

  • Tools
  • Internet options
  • Click Privacy Tab
  • Select Advanced
    (To allow all Cookies)
  • Deselect override automatic cookie handling check box
  • Click OK at the bottom of the Advanced Privacy window
  • Click OK at the bottom of the Internet Options window
    (To allow only Session Cookies)
  • Select “Override automatic cookie handling” check box
  • Select “Block” under “First-party Cookies”
  • Select “Block” under “Third-party Cookies”
  • Select “Always allow session Cookies”
  • Click OK at the bottom of the Advanced Privacy window
  • Click OK at the bottom of the Internet Options window

Netscape 6.x to 7.x Choose

  • Edit
  • Preferences
  • Click Privacy and Security category
  • Click Cookies
    (To allow all Cookies)
  • Choose Enable all Cookies
  • Click OK
    (To allow only Session Cookies)
  • Choose Enable Cookies for the originating web site only
  • Click OK

To Enable JavaScript In Internet Explorer (To Navigate Our Website)

  • Tools (or View for IE 4.0)
  • Internet Options
  • Click the Security tab
  • Click on Custom Level
  • Select the Enable option under Active scripting, Allow paste operation via script, and Scripting of Java applets.

To Enable JavaScript In Netscape Navigator

  • Edit
  • Preferences
  • Advanced
  • Select Enable JavaScript

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UPS Tracking

Your tracking number is e-mailed to you when you products have shipped. If you didn't receive the email and it is not in your spam folder you can can log into your account and choose Tracking from the My Account drop down menu.   If you have your tracking number already you can type or copy and paste your tracking number(s) below and choose to track package(s). You can enter and track more than one tracking number at a time.

 

 

 

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Copyright Laws
This site and all materials on it are protected under United States copyright laws, which give creators of original works of authorship the exclusive right to use their works for a limited period of time. With certain exceptions, copyrighted materials may not be used or copied without the permission of the copyright holder.  

Trademarks
Jay Robb Enterprises and its Logo including the photo of Jay Robb are are trademarked and may not be used for any purpose without the express written permission of Jay Robb Enterprises Inc.  ALL SHOPS, TITLES, LAYOUT, DESIGN AND LOGOS INTERNATIONAL Copyright © 2001 Jay Robb Enterprises, Inc. All Rights Reserved. 

Disclaimer
 Jay Robb Enterprises, Inc. reserves the right to change pricing or policies without prior notice. All products listed in our catalog and on this website are intended to be used for nutritional support only. Read directions on all products carefully and take the recommended dosage. All advertising and marketing claims are the sole responsibility of the manufacturer. Before starting any exercise program, you should consult with your physician. The information found on this website is intended for educational purposes only and should not be used as a guide for diagnosis and treatment of any disease. The author does not claim to be a doctor or healer of any sort. If you have any health problems, it is advisable to seek the advice of a health care professional of your choice. Product Images and some Text are Copyrighted by Supplier Agencies, Used with permission. We are not responsible for typographical errors. Copyright 2001-2011 Jay Robb Enterprises, Inc. Prices Subject To Change Without Notice.

 

Jay Robb Enterprises, Inc. 

6339 Paseo Del Lago
Carlsbad, CA 92011
Toll Free 1.877.JAY.ROBB (1.877.529.7622)  
For further information Contact Us

 

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