Customer Service Our Mission Statement — "Dedicated to helping YOU get in the best shape of your life!"
“Our company was founded in 1988 with the sole purpose of helping individuals around the world become outrageously healthy, spiritually centered, and phenomenally fit. We have never deviated from our original purpose.” God Bless you!

Jay Robb’s Iron-Clad Unconditional Money-Back Guarantee

Returns after 30 days from the time you receive the product will not be accepted.
Items must be returned with an RMA number received from our customer service department along with a copy of your original invoice (Please see the section below for instructions on returning product).

Contact Us
- by E-mail or Phone
- For Further Information Contact Us

JayClub
- JayClub Membership
- How to Update your Jayrobb.com account information

Shipping
- Shipping and Tracking Numbers
- Shipping to an APO / FPO Address
- Shipping rates and methods to Alaska and Hawaii
- UPS Tracking

International Orders
- International and Canadian Orders

Payment Methods
- Payment Methods
- Mail Order / Payment by Check or Money Order


- My Account (Forgotten Password)
- Web Browsers & System Requirements


Returns

Request A Catalog

Disclaimer
 

Contact Customer Service

We Are Here For You!

• Our customer service representatives are available Monday - Friday, 9:00 a.m. - 5:00 p.m. PST. Call us toll free at 1.877.529.7622 option 1.
• If you call after hours, please leave a message with a call back number and we will return your call.
• You may also e-mail us at customerservice@jayrobb.com

Jay Club Membership

There are two Clubs currently in service. 

The JayClub Platinum

This is Jay Robb's premier club, allowing him to be your online personal trainer through monthly video content, special reports, newsletters, articles and eBooks. Subscription to the JayClub Platinum is only $10 per month auto-debited to the credit card you sign up with.  For more information please see our intro video.

The regular JayClub is no longer accepting new members

• Regular JayClub memberships expire after one year from the date of sign up.
• To be sure to get your JayClub discount, on each order, use the same name and e-mail address that you used when you signed up for the club.
• If the website shopping cart does not recognize you as a club member, just  give us a quick call, and we will be glad to adjust your order.
• Our toll free number is 1.877.529.7622 option 1. 
• Cookies must be enabled on your web browser to shop on this site. 

Updating your Jayrobb.com Account Information is Easy!

• To update your personal information or reset your password go to My Account and log in with your email address and your password.
• Your account is automatically created the first time you place an order.
• In the My Account section of jayrobb.com you can view and edit your billing and shipping information, verify you are a Jay Club member, as well as review previous orders.
• Your password can be found at the bottom of your first email order confirmation.
• If you have lost your password, go to My Account and enter your email address without a password and click on the login button. Your password will be sent to the email you used when you placed your order.

How To Make Changes to Your Order After it is Placed

• Call us toll free at 1.877.529.7622 option 1 Mon - Fri 9am to 5pm pst. Or leave us a message on voice mail with your order number, name and phone number.
• Our customer service representatives will be glad to assist you in modifying your order if your order has not been processed yet.
• Customer service is also available to answer any questions you have about the status of your order, including tracking number information if available at the time of your call.
• You may also email us at customerservice@jayrobb.com

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Shipping
 
Free Ground Shipping

• We offer *free ground shipping inside the continental U.S.A. on all orders over $25.00 (this does not include eBooks as they do not ship.)
• We process and ship all orders Monday - Friday. 
• Ground UPS orders ship within 1 to 2 business days.
• Orders placed on Friday after 12 noon PST will ship on Monday or Tuesday.
   

Regular Shipping Rates that Apply

• Hawaii and Alaska destinations ship regular UPS ground or 2nd day rates or you may call for US Priority mail rates for Alaskan and Hawaiian destinations.
• APO / FPO military addresses must be shipped US Priority mail only. Please see APO / FPO order info below. 

Faster Shipping using Next Day, 2nd Day and 3rd Day Air

• Expedited orders such as Next Day, 2nd day and 3rd day placed before 11:00 a.m. Pacific Standard Time (PST), will ship out the same business day.
• You will be charged exact UPS  rates on Air Shipments.
• Orders placed after 11:00am PST will ship the next business day.
• We do not ship on Saturday or Sunday or offer Saturday delivery.
   

Hawaii & Alaska

• If you order on our website we currently offer UPS Ground rates and UPS 2nd day rates for orders to Hawaii and Alaska.
• Free ground shipping does not apply to Hawaii and Alaska destinations due to the cost for these services.
• You may call us for US Priority Mail Rates to Hawaii or Alaska at 1-877-Jay-Robb

International Shipping (Outside The USA)

See our international shipping page for more information

Canada  

• Phone orders only: call 1-877-Jay-Robb
• No Duties or Tax! We pay that for you
• $16 flat agricultural fee (not on books)
• Brokerage Fees
• Shipping Fees based on weight and destination
• Payment Methods: For Canada We accept Visa and MasterCard

APO / FPO Military Addresses

• We are happy to support our military by shipping to APO / FPO boxes.
• We ship to APO / FPO using US Priority Mail only.
• Get a quote and instructions on placing your APO / FPO order.

Ground Shipping Times From Date Shipped (approx.)

• 1 to 2 business days for ground to California

• 2-3 business days to Arizona & Colorado

• 4-5 business days to Texas

• 5-7 business days to the Mid-West

• 7 days to the East Coast

We Ship All Web Orders Through UPS
	UPS, UPS brandmark, and the Color Brown are trademarks of United Parcel Service of America, Inc. All Rights Reserved.

Exact shipping rates from UPS are displayed in our shopping cart for these services:

• UPS Ground (FREE for orders over $25.00 inside the continental USA)

• UPS 2nd Day

• UPS 3 Day

• UPS Next Day

Shipping To A Business Address
Orders being delivered to a place of business must include the company name. Please check the "Business Address" check box when you type in your shipping address.

UPS Tracking Numbers
 

• When your order ships, a UPS Quantum View tracking number will be sent to the email address you provided.
• Be sure to check your email spam folder in case it ends up there.
• If you did not receive an order number at the time of check out, you might not have finished and confirmed the order.
• If you do not receive an email order confirmation within 10 minutes of your order, email or call us to confirm your order.  It's possible you may have simply mistyped your email address or you might not have completed the order process.

Return Policy

• Before you send back your product you must call us for an RMA # within 30 days of receipt of your product. Call Toll Free 877.529.7622 option 1
• Let us know if there was a problem with your order, if it arrived damaged, or if the wrong product was sent. 
• With Returns, once we receive the product back, your credit card will be refunded within a few days.
• Your cooperation will make sure the processing of your refund is handled as quickly as possible. 
• You must return your product with a copy of your original invoice.
• All unopened returned products must be in original condition and packaging; otherwise, a restocking fee may be applied.
• Once you acquire an RMA number, write your RMA # on the outside of the box and return address label.  Return the product using your preferred shipping method to:

Attn: Internet Returns
RMA # _ _ _ _ _
Jay Robb Enterprises, Inc. 
6339 Paseo Del Lago
Carlsbad, CA 92011

• If you are returning a product and shipping it back to us, insure the return package in case there are any issues during transit. Save your return tracking number, and if possible, email it to us so that we can track the return.
• Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling.
• We will issue a credit to the credit card used for the original purchase on your return or in some cases store credit.
• Some orders are offered with free shipping, so please be aware that if you return one of these orders, our actual outbound shipping costs can be deducted from your return refund.
• If a product arrives damaged, or we made an error, we will pay to return the item to us and send a replacement to you.
• Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.
• If you supplied an incorrect shipping address and need to re-direct the shipment to a corrected address a $10 redirect fee may be charged.

Exchanges

• If you have not received your order within a reasonable 10 business day time period, a product is missing, or your order arrives damaged, call us right away Toll Free at 877.529.7622 option 1 to speak to a customer service representative. We can replace the items in your order.
• Damaged products or wrong products sent will be exchanged at no additional cost to you as long as the exchange is handled within 30 days from the day you receive your order. We prefer to assist you right away.
• You may also contact us to exchange your product if you simply prefer something different or ordered the wrong size of apparel.
• Please call our customer service department  for assistance with your exchange toll free 877.529.7622 option 1

Back Ordered Items
If we are out of stock on a particular item we will ship the in stock items first and ship the out of stock items to you when they arrive in our warehouse at no additional shipping charge to you.  You won't be charged for a product that is out of stock until it ships to you.

Wrong Address Charge
If your order is missing a STE #, apt. # or has an incorrect address, UPS charges a $5.00 fee. We will pass that $5.00 fee on to you so PLEASE verify your shipping address before placing your order and remember suite numbers if any to avoid a $5 wrong address charge.

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Online shopping security SSL encryption of your transactions

Highest Level of Security for Your Peace of Mind
Rest assured that your personal information and credit card transactions are being processed using the highest possible encryption for your protection. You can view our security SSL certificate found on the bottom of all of our shopping pages while ordering and at check out. 

If you have further questions about secure payment please contact our customer service department at info@jayrobb.com. In addition, your information remains private with us.  We do not rent or sell customer information.

Payment Methods

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Mail Order / Paying by Check or Money Order

• If paying by check or money order, please call to get an order total. 
• You will need to mail us your check or money order. We do not process electronic checks at this time.
• A representative can assist you with this type of order.
• If you wish to simply mail us a check without calling, please use the shipping rates below which is based on order total before tax. 
• California residents add 8.75% sales tax to your order (state sales tax increased on 4/1/09).
• Call toll free 877.529.7622 option 1

Approximate Shipping Rates For Mail Order using Check, Or Money Orders (Continental USA).

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Web Browsers & System Requirements

If you are having trouble viewing or using our Website, upgrading your Netscape or Internet Explorer browser version may help.

Minimum Required Browser Version
Firefox 3.4
Internet Explorer 6.0
Netscape Navigator 6.1

Suggested Browser Version
Firefox 3.5.5
Internet Explorer 8.0
Netscape Communicator 9


If you're using an older version of a browser mentioned above, you can download a free update from Firefox, Microsoft, or Netscape.

• Download a newer Firefox browser version now
• Download a newer Internet Explorer version now
• Download a newer Netscape version now

Screen Settings
Our site is designed to be viewed at a screen resolution of 800 x 600. If you would like to see more of the page on your screen at one time, use the 1024 x 768 setting. The words and images will be smaller with this higher resolution.

Are Cookies Required To Shop jayrobb.com?
Yes. Cookies assist with making your shopping experience easier and faster. They store information while you shop until your purchase is complete. With Cookies, you fill in your information once and the Cookie remembers the information and fills it in for you automatically.

About Cookies
There are a variety of Cookies. A session Cookie, which is what needs to be enabled to shop our site, stores information for the short-term, so you don’t have to repeat steps. It helps our shopping cart keep track of items. For your convenience, this temporary information is stored for 24 hours so if you want to stop in the middle of an order and return a few hours later or the next day the information is still available. The temporary information during your shopping session is automatically  erased when you complete an order.

When all other Cookies are enabled, the information you enter is stored on your hard drive for repeat visits. These Cookies are your unique identifier so we know who you are automatically when you return to our site. This information such as your name and address is stored for your convenience so you don't have to type them again.  Your information is never used for any other purpose. See our Privacy Policy for more details.

To Enable Cookies
You can allow your browser to accept all Cookies or to notify you each time a Cookie is offered and then you decide whether to accept it or not. Below are the instructions for setting your Cookie preferences for Firefox 3.5x, Internet Explorer 5.x – 6.x and Netscape 6.x – 7.x.
 

If You Use Firefox 3.5.x Choose

• Options from the main menu
• Privacy
• Accept cookies from sites
• Accept 3rd party cookies
• Keep until they expire

If You Use Internet Explorer 5.x Choose

• Tools
• Internet options
• Click Security Tab
• Click Custom Level Button
  (To allow all Cookies)
• Under “Allow Cookies that are stored on your computer” click “Enable”
• Under “Allow per-session cookies (not stored),” click “Enable”
• Click OK at the bottom of the Security Settings window
• Click OK at the bottom of the Internet Options window
  (To allow only Session Cookies)
• Under “Allow Cookies that are stored on your computer” click “Disable”
• Under “Allow per-session cookies (not stored),” click “Enable”
• Click OK at the bottom of the Security Settings window
• Click OK at the bottom of the Internet Options window

Internet Explorer 6.x Choose

• Tools
• Internet options
• Click Privacy Tab
• Select Advanced
  (To allow all Cookies)
• Deselect override automatic cookie handling check box
• Click OK at the bottom of the Advanced Privacy window
• Click OK at the bottom of the Internet Options window
  (To allow only Session Cookies)
• Select “Override automatic cookie handling” check box
• Select “Block” under “First-party Cookies”
• Select “Block” under “Third-party Cookies”
• Select “Always allow session Cookies”
• Click OK at the bottom of the Advanced Privacy window
• Click OK at the bottom of the Internet Options window

Netscape 6.x to 7.x Choose

• Edit
• Preferences
• Click Privacy and Security category
• Click Cookies
  (To allow all Cookies)
• Choose Enable all Cookies
• Click OK
  (To allow only Session Cookies)
• Choose Enable Cookies for the originating web site only
• Click OK

To Enable JavaScript In Internet Explorer (To Navigate Our Website)

• Tools (or View for IE 4.0)
• Internet Options
• Click the Security tab
• Click on Custom Level
• Select the Enable option under Active scripting, Allow paste operation via script, and Scripting of Java applets.

To Enable JavaScript In Netscape Navigator

• Edit
• Preferences
• Advanced
• Select Enable JavaScript

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My Account

Your account is automatically created the first time you place an order. In this section you can view and edit your billing and shipping information, verify you are a Jay Club member, as well as review previous orders. To update your personal information or reset your password go to My Account and log in.

Forgotten Password
If you have lost your password, go to My Account and enter your email address without a password and click on the login button. We will email your password to you.

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UPS Tracking

To track the shipment of your Jay Robb product order, please type or copy and paste your tracking number(s) below and choose to track package(s). You can enter and track more than one tracking number at a time.

Your tracking number is e-mailed to you when you products have shipped. It is not the same as your "My Account" password.

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Disclaimer

Jay Robb Enterprises and its Logo are registered trademarks of Jay Robb Enterprises, Inc. ALL SHOPS, TITLES, LAYOUT, DESIGN AND LOGOS INTERNATIONAL Copyright © 2001 Jay Robb Enterprises, Inc. All Rights Reserved. Jay Robb Enterprises, Inc. reserves the right to change pricing or policies without prior notice. All products listed in our catalog and on this website are intended to be used for nutritional support only. Read directions on all products carefully and take the recommended dosage. All advertising and marketing claims are the sole responsibility of the manufacturer. Before starting any exercise program, you should consult with your physician. The information found on this website is intended for educational purposes only and should not be used as a guide for diagnosis and treatment of any disease. The author does not claim to be a doctor or healer of any sort. If you have any health problems, it is advisable to seek the advice of a health care professional of your choice. Product Images and some Text are Copyrighted by Supplier Agencies, Used with permission. We are not responsible for typographical errors. Copyright 2001-2010 Jay Robb Enterprises, Inc. Prices Subject To Change Without Notice.

For Further Information Contact Us

Jay Robb Enterprises, Inc. 
6339 Paseo Del Lago
Carlsbad, CA 92011
Toll Free 1.877.JAY.ROBB (1.877.529.7622)  
info@jayrobb.com

Request A Catalog

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